Quick Start Virtual Workshop: Trauma-Informed Customer Service
Does your team struggle with challenging interactions?
Are you looking for ways to improve client satisfaction while reducing stress for your customer service reps?
Our Quick Start Virtual Workshop: Trauma-Informed Customer Service is designed to help your team understand trauma-informed care and apply it in real-worldcustomer service settings.
Led by Eva Medcroft, CEO of Attitude Agency and Certified Trauma-Informed Coach, this 1-hour interactive workshop will introduce your team to essential trauma-informed techniques, helping them build stronger, more empathetic relationships with clients.
Why Trauma-Informed Customer Service?
Trauma-informed care focuses on understanding how trauma can affect customer behavior and communication. By recognizing and responding to these signs with empathy, your team can:
- De-escalate tense situations quickly
- Build trust and rapport with customers
- Provide a more supportive and positive service experience
- Improve overall customer satisfaction and loyalty
- Reduce burnout and improve resilience
Why Attend?
Difficult customer interactions can be overwhelming for any team. Understanding how trauma influences behavior and learning how to respond effectively can reduce conflict, improve customer satisfaction, and create a more positive work environment for your staff.
This Quick Start Session is the perfect introduction to trauma-informed care, offering immediate, real-world solutions you can start using right away.
Who Should Attend:
- Customer service teams
- Client-facing professionals
- Managers and supervisors inservice-oriented roles
- Anyone looking to improve communication and de-escalation skills
Event Details:
Date: Tuesday, Oct 1, 2024
Time: 11:30 am EST
Duration: 1 hour
Location: Virtual (Zoom link provided upon registration)
Cost: $35 / $25 Early Bird Registration (if you sign up by Sept 29th)
About the Instructor:
Eva Medcroft is the CEO of Attitude Agency and a Certified Trauma-Informed Coach with extensive experience in customer service training. Her unique approach combines deep empathy with practical strategies to help businesses improve their client relationships and overall service experience.